Guest Policies & Check-In

IMPORTANT NOTICE

All check-ins are at the Winstead Inn

116 Parallel Street, Harwich MA 02645

Check-in time is 3:00pm. Our front desk is open until 6:00pm (in season 9:00pm).
Kindly arrange for late arrivals in advance

Check-out time is 11:00am. Late check-out (1:00pm @ $50.00 per room) is limited and must be prearranged

Guest Services

Our goal is to make your stay as pleasurable as we possibly can.

Below is a short list to enhance your stay. This is YOUR vacation – please let us know if there’s something you need!

  • We guarantee your room will be ready by 3:00pm. Please call after 12:00 on the day of your arrival to see if your room is ready for an early check in
  • Bell Service on request (upon arrival as well as at departure)
  • Wake-up calls (after 6:30am) & Emergency calls (24 hours)
  • Postal service (let us mail your cards and letters)
  • Beach Help (beach towels, chairs and umbrellas)
  • Concierge Services (information, restaurants, attractions and activities)

Please check our SPECIALS for pre-reserved “Room Enhancements” and “Cape Cod Concierge”

Guest Policy

We are a small, independent, owner-managed property.  All questions and concerns can be directed and resolved on site.   We are accepting of all persons and all ages, yet we do reserve the right to refuse service to anyone.  We are completely smoke free on all areas of our properties.   Sorry, we cannot accept pets of any kind due to concerns for guests fears and allergies (service dogs, as defined by ADA, are allowed by law; emotional support animals, aka ESA, are not).   We gladly work with your special requests; advance notice allows us to better serve you, and in the event we’re unable to meet your request, it is known prior to arrival.  To ensure our relaxed atmosphere and your protection, we limit the property use to registered guests only and we are unable to offer the use of our property prior to check-in or after check-out.

Our goal is to provide you with the ultimate Cape Cod experience, and we are available 24 hours a day to meet that goal.

Reservation Policy

The Winstead Inn And Beach Resort charges full payment (100%) at the time of booking for all reservations inside 30 days, as well as for all one-to-three (1-3) night stays.   Reservations beyond 30 days for four (4) or more nights are charged 50% of the total at the time of booking; final payment is processed 30 days prior to arrival.  (NOTE:  reservations for the following calendar year will be charged on January 1 of that year.)   Room Rates do not include state or local tax, resort fees or gratuities.   When making a reservation, you are making a commitment to us, as we are to you.  Advance payment guarantees to both the guest and the management the entire period reserved.

Cancellation Policy

Cancellations outside 30 days of arrival are refunded, minus a cancellation fee of 10% of the total reservation (excluding taxes), which may be applied to a future off-season stay for a period of up-to one year from cancellation.   Cancellations for any reason inside 30 days of arrival require payment in full (100%); this also applies to an early departure of reserved dates.    Because we understand that emergencies happen and changes must be made, we strongly suggest trip insurance.  This can be acquired through one’s personal insurance carrier or credit card provider; two other options to review are Travel Guard or Access America.

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